Catch every caller.
Every call ends captured, and she goes for a time on the calendar first. Existing clients get a third lane: a live hand-off to the team.
She offers two openings from Gavin's calendar and books one on Cal.com. She says it is booked only after Cal.com confirms it.
Not ready to book? She confirms your number, takes the best window and your name, emails Paddock20 at once, and promises a call within 1-2 business days.
Existing client who needs a person? In team hours she transfers with a whisper brief. No answer in 30 seconds, she tries the backup line, then a callback.
Every call. Every time.
Amy is not a phone tree with a nicer voice. She understands what you say and acts on it in real time. Here is what she does on every call.
Nashville-based. Amy picks up on the first or second ring. No hold music, no voicemail black hole, no missed opportunity.
One question at a time. She listens, reflects back what she heard, and works out whether you are calling about an AI receptionist, AI consulting, custom software, automation, cybersecurity or SEO, before she does anything.
Amy reads open times from Gavin's Cal.com calendar during the call, offers two, and books the free 15-minute Warm-Up Lap. She says it is booked only after Cal.com confirms it. If you would rather pick a time yourself, she emails the calendar link. If the calendar does not answer, she takes a callback and tells the team. No ghost bookings.
Existing client? Amy attempts a warm transfer: Gavin's line first, backup second, human detection on. She whispers the caller's name and topic before connecting. If no one picks up she catches the caller with a callback instead of leaving them on a ringing line.
Ask what something costs and she gives the published price: a voice agent is $1,496.99, workflow automation starts at $749, a custom app runs $5,000 to $12,000 and up. SEO has no flat number because it is scoped from the free audit. For anything else, she says Gavin will answer it on the call.
Caller name, company, website, service interest, timeline, sentiment, transcript, outcome, and booking ID all land in the Paddock20 call log. A callback request is logged and emailed to the team the moment it is made. Gavin sees the full dashboard in his Garage portal.
This is how she talks.
Real Amy dialogue, straight from her script. Pick a scenario.
Thanks for calling Paddock20, this is Amy, the AI receptionist. I may record this call so we can follow up. What can I help you with today?
Hi, I'm Dana Whitfield. I own Ridgeline Plumbing. Leads from Google have really dried up, and I wanted to see if you can help with SEO.
So it sounds like fewer leads are coming from Google. Could you share your website address, so we can run a free audit before your call?
It's ridgelineplumbing.com.
Got it. The next step is a free fifteen-minute Warm-Up Lap with Gavin, on video. You describe what is happening, and he tells you whether a Fit Call makes sense. Can I find you a time?
Yes, that sounds good.
I see you're calling from six one five, five five five, zero one four two. Is that the best number to reach you?
Yes, that's fine.
Let me check the calendar. I have Monday at 4 PM, or Wednesday at 9:30 AM, Central time. Which works better?
Monday at 4.
What's the best email for the invite? Please spell it for me, letter by letter.
d-a-n-a at r-i-d-g-e-l-i-n-e-p-l-u-m-b-i-n-g dot com.
Let me read that back: d-a-n-a at r-i-d-g-e-l-i-n-e-p-l-u-m-b-i-n-g dot com. Is that right?
Yes.
You're all set for Monday, October 5th at 4 PM Central. A calendar invite with the Google Meet link is on its way to your email. It's fifteen minutes with Gavin, and since this is about SEO, we run the audit before the call.
She learns what is going on, gets the website because the free audit runs before the call, confirms the number, reads two real openings from the calendar, and says the call is booked only after Cal.com confirms it.
One lap, nine stages.
The flow behind every call. No branch ends without a next step.
- N0Welcome
"Thanks for calling Paddock20, this is Amy, the AI receptionist. I may record this call so we can follow up. What can I help you with today?" A warm open and the recording notice, then she routes: an existing client, someone who wants a time or the Fit Call link, or everyone else.
- N1Existing clients
A warm transfer to the team during business hours, with a whisper brief: "Paddock20 caller [name], calling about [topic]." No answer in 30 seconds, she tries the backup line, then takes a callback.
- N2Discovery
One question at a time: reflect, then ask what helps Gavin prepare. She has questions for AI receptionists and voice agents, AI consulting, custom software, automation, cybersecurity, SEO, brand management and events. She gives published prices when asked, and saves what she learns as she goes.
- N3Schedule
Your name, then the number she hears you calling from, said back digit by digit. Then one function call reads Gavin's real Cal.com calendar and returns two open times. She can only offer what the calendar returns.
- N4Confirm email
The invite goes to an address she has heard twice: spelled by you, read back by her, and confirmed with a yes. Nothing is booked before that.
- N5Book
One call creates the Warm-Up Lap on Cal.com. "You're all set" lives in one place, and the flow reaches it only after Cal.com answers with a booking. If the time has filled, she says so and offers two new ones.
- N6Links
She cannot text, so what you ask for goes by email: the Fit Call page, the free audit, the calendar link. "On its way" is said only after the email has gone out.
- N7Callback
A confirmed number, a window, and a name. The request is saved and the team is emailed the moment it is made, and only then does she promise a call within 1-2 business days.
- N8Ending
"Thanks so much for calling, [name]." She closes on what happened: a booked time, a callback, a link on its way. The call, the transcript and the outcome are already in the log.
Amy's spec sheet.
Every layer was chosen because it is production-grade. When you hire Paddock20 to build your own agent, this is the same stack your agent runs on.
Your own Amy.
Amy is the proof. Your version is the product: same engine, your brand, your call flow.
$1,496.99 flat. Live on your number in 10 business days: flow-mapped, live-tested before handoff, booking on your calendar.
Base $296.99/mo · Growth $596.99/mo · Scale $996.99/mo. Overage set when your plan is built. Month-to-month. No contracts.
Businesses that run on inbound calls: service companies, agencies, clinics, repair shops, law firms. If the phone is your pipeline, you need this.
Common questions about Amy.
Who exactly is Amy?+
Amy is Paddock20's AI receptionist and inbound voice agent, the Comms Chief. She runs on Retell AI and speaks with an ElevenLabs voice (Amy, UK). She is purpose-built for Paddock20: trained on the brand, the three services, the pricing structure, the objection playbook, and exactly how we handle leads.
What does "every call ends captured" mean in practice?+
Amy never hangs up leaving a caller with nothing. Every call ends with a free Warm-Up Lap on the calendar, a callback logged and emailed to the team, a link on its way to your inbox, or a warm hand-off to the team for an existing client. There is no outcome where someone just slips away.
How does the booking work?+
During the call, Amy reads open times from the Paddock20 Cal.com calendar through our own scheduling service, offers two, and creates the booking for the free 15-minute Warm-Up Lap once you have chosen and confirmed your email. She tells you it is booked only after Cal.com confirms. If the time has filled, she offers two new ones. If the calendar does not answer, she takes a callback and the team is emailed. No ghost bookings.
What happens when someone needs a live person?+
Amy attempts a warm transfer during business hours (Mon to Fri 9 to 5 Central). She tries Gavin's line first with a 30-second timeout and human detection on, then the backup number. Before connecting she whispers the caller's name and what they called about. If no one answers, she catches them with a callback instead of abandoning them on a ringing line.
Can Amy answer questions about pricing?+
Yes, with the prices we publish. An AI voice agent is $1,496.99 flat. Workflow automation starts at $749. Custom apps run $5,000 to $7,000 for a focused tool and $9,000 to $12,000 and up for a full production app. Managed cybersecurity is $499, $1,499 or $3,499 a month. SEO has no flat number because it is scoped from the free audit. For anything else, she says Gavin will answer it on the call.
What data does Amy capture from every call?+
Caller name, company, website, phone, email, service interest, timeline, whether they are an existing client, the outcome (booked, callback, transferred or information only), the booking ID if she booked, the transcript, Amy's own summary, and a sentiment signal. All of it lands in the Neon call_logs table and the CRM, and surfaces in Gavin's Garage portal.
Can Amy text me?+
No. The number is not approved for texting yet, so anything she sends goes by email: the Fit Call page, the free audit, or the calendar link. She says it is on its way only after it has gone out.
Can my small business get an AI receptionist like Amy?+
Yes. Amy is a Paddock20 deployment, the same custom AI receptionist and voice agent we build for clients. She is trained on your brand, your services, and your call playbook, starting at $1,496.99, with ongoing care plans from $296.99 a month. Go to /voice-agents to see the full pricing and what each tier covers.