Get you on the calendar.
Booked or captured — every call ends with one of the two. Existing clients get a third lane: a live hand-off to the team.
Two real openings, checked against the whole team's calendars, booked on Cal.com, email confirmed. She only calls it locked once it truly is.
Not ready to book? She takes your name, number, and the best window, reads the number back, and promises a specific time.
Existing client who needs a person? In team hours she transfers with a whisper brief — no answer in 30 seconds, she tries the backup line, then a callback.
Every call. Every time.
Amy is not a phone tree with a nicer voice. She understands what you say and acts on it in real time. Here is what she does on every call.
Nashville-based, on comms any hour of any day. Amy picks up on the first or second ring — no hold music, no voicemail black hole, no missed opportunity.
One question at a time. She listens, reflects back what she heard, and figures out whether you are calling about SEO, cybersecurity, or a custom build — before she does anything.
Amy checks your full Cal.com calendar during the call and locks a 20-minute discovery slot — or a 30-minute SEO audit review or cybersecurity consult if the call warrants it. She only confirms once the booking tool actually succeeds. No ghost bookings.
Existing client? Amy attempts a warm transfer — Gavin's line first, backup second, human detection on. She whispers the caller's name and topic before connecting. If no one picks up she catches the caller with a callback instead of leaving them on a ringing line.
She gives the shape — foundation plus monthly engine for SEO, month-to-month for cyber, project-scoped for software — and pivots to the free audit or discovery call. No number without a real look at your situation.
Caller name, company, service interest, timeline, sentiment, transcript, outcome, and booking UID all land in the Paddock20 call log. Gavin sees the full dashboard in his Garage portal. Nothing slips.
This is how she talks.
Real Amy dialogue, straight from her script. Pick a scenario.
Thanks for calling Paddock20, this is Amy, and I may record this so the team can follow up. Are you calling about SEO, software, security, or something else?
SEO, I think — we're just not showing up on Google.
Happy to help. Tell me a bit about the business — what do you do, and who's your customer?
Residential plumbing, mostly repair work. Homeowners.
And have you done SEO before, or would this be the first real push?
First real push. Leads have dried up.
So it sounds like visibility's stalled and it's hitting your pipeline. Every SEO relationship here starts with a free audit — the first step costs you nothing and you learn exactly where you stand. Can I grab your name and company?
Dana — Ridgeline Plumbing.
Perfect, Dana. I've got Thursday at 11, or Tuesday at 4:30 — which works better?
Thursday at 11.
Locked in — Thursday at 11, and I'll send a confirmation to your email. Thanks so much for calling, Dana. We'll talk soon. Take care.
She runs the SEO discovery beats — the business, the visibility, the history — names the free audit as the no-cost first step, then offers two times that fit the team's real availability and books it.
Ten nodes, one lap.
The exact Conductor flow behind every call. No branch ends without a next step.
- N0Welcome
"Thanks for calling Paddock20, this is Amy, I may record this so the team can follow up. Are you calling about SEO, software, security, or something else?" Warm open, recording notice, detect intent.
- N1Intent Router
Logic node — not spoken. Routes on what Amy heard: existing client → N2, pricing question → N4, hours → N5, send info → N6, describes a need → N3. Default is N3 when in doubt.
- N2Transfer
Existing clients get a warm transfer during business hours. +16159753558 first (30s, human detection on), +17704026789 second. Whisper: "Paddock20 caller [name], calling about [topic]." No human → N7.
- N3Discovery
The heart of every call. One question at a time — reflect, qualify, earn the booking. Per-service scripts for SEO, cybersecurity, and custom software. Captures name, company, need, timeline. Routes to Save Lead.
- SLSave Lead
Structural gate — not skippable. Fires deterministically before any booking or callback path. Extracts and writes whatever is known: name, company, phone, email, service_interest, timeline. Both the booking and callback paths flow through here.
- N4Pricing
"It is two parts, a one-time foundation and a monthly engine, scoped from the free audit." Shape only — never a hard number. Pivots to the free audit or discovery call. Routes to N8 or N7.
- N5Hours
"Our team is around Monday through Friday, 9 to 5 Central, and I'm here any time." Converts the availability question into a booking offer. Routes to N8 or N7.
- N6Contact Card
Offers to text the contact card (paddock20.com/contact). Until A2P is approved: reads the URL out slowly, twice. Then soft-books: "While I've got you, want me to hold a quick time?" Routes to N8.
- N7Callback Capture
Name, company, best number (read back to confirm), email, reason, ideal call window. Every caller leaves caught, not dropped. Callback close uses non-booking language only. Routes to N9.
- N8Book
Assumptive two-time close: "I've got Thursday at 11 or Tuesday at 4:30 — which works better?" Calls Cal.com, checks all connected calendars. "You're all set" only fires on confirmed tool success. Failure → N7. Never a ghost booking.
- N9Ending
"Thanks so much for calling, [name]. We'll talk soon. Take care." Confirms the booked time or callback out loud, then ends the call. Data is already in the log.
Amy's spec sheet.
Every layer was chosen because it is production-grade. When you hire Paddock20 to build your own agent, this is the same stack your agent runs on.
Your own Amy.
Amy is the proof. Your version is the product — same engine, your brand, your call flow.
$1,496.99 flat. Live on your number in 10 business days — flow-mapped, live-tested before handoff, booking on your calendar.
Base $296.99/mo · Growth $596.99/mo · Scale $996.99/mo. Never more than $0.30/min flat. Month-to-month. No contracts.
Businesses that run on inbound calls — service companies, agencies, clinics, repair shops, law firms. If the phone is your pipeline, you need this.
Common questions about Amy.
Who exactly is Amy?+
Amy is Paddock20's inbound voice agent — the Comms Chief. She runs on Retell AI, speaks with an ElevenLabs voice (Amy, UK), and reasons with Claude Sonnet 5. She is purpose-built for Paddock20: trained on the brand, the three services, the pricing structure, the objection playbook, and exactly how we handle leads.
What does "every call ends booked or captured" mean in practice?+
Amy never hangs up leaving a caller with nothing. Every call ends one of two ways: a real time locked on the calendar, or a callback request with name, number, email, and context stored so the team can follow up. There is no third outcome where someone just slips away.
How does the booking actually work?+
During the call, Amy calls the Cal.com API for your paddock20 account, checks every connected calendar for conflicts, and books the right appointment type — 20-minute discovery by default, 30-minute SEO audit review or cybersecurity consult when the intent points there. She only tells the caller they are booked after the tool returns a confirmed success. No ghost bookings.
What happens when someone needs a live person?+
Amy attempts a warm transfer during business hours (Mon–Fri 9–5 Central). She tries Gavin's line first with a 30-second timeout and human detection on, then the backup number. Before connecting she whispers the caller's name and what they called about. If no one answers, she catches them with a callback instead of abandoning them on a ringing line.
Can Amy answer questions about pricing?+
She gives the shape, not a number. SEO: one-time foundation plus a monthly engine, scoped from the free audit. Cybersecurity: a few hundred to a few thousand a month, month-to-month. Custom software: scoped to the project on the first call. She pivots every pricing question toward the free audit or discovery call, because a real number needs a real look at the situation.
What data does Amy capture from every call?+
Caller name, company, phone, email, service interest, timeline, is_existing_client flag, outcome (booked / callback / transferred / abandoned), booking UID if she booked, transcript, Amy's own summary, and a sentiment signal. All of it lands in the Neon call_logs table and surfaces in Gavin's Garage portal.
Can I get an Amy for my own business?+
Yes. Amy is a Paddock20 deployment — she is also proof of what we build for clients. A custom AI voice agent trained on your brand, your services, and your call playbook starts at $1,496.99. Ongoing care plans from $296.99/month. Go to /voice-agents to see the full pricing and what each tier covers.