Privacy Policy

1. Who We Are

Paddock20 is a custom software studio headquartered in Nashville, Tennessee. We operate the website paddock20.com and all subdomains. References to "Paddock20," "we," "us," or "our" in this policy refer to Paddock20.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our site.

Information you provide

• Name and email address submitted through contact forms
• Company name and project details shared during discovery or engagement
• Communications you send to hello@paddock20.com or via any contact channel

Information collected automatically

• IP address and general geographic region (country, state)
• Browser type, device type, and operating system
• Pages visited, time on page, and referring URL
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and evaluate project fit
• Communicate about scope, proposals, and active engagements
• Send transactional emails related to your project or invoice
• Improve our website, content, and services
• Comply with legal obligations

We do not sell your personal information. We do not use your data for behavioral advertising.

4. How We Share Your Information

We share information only with service providers who help us operate our business, including:

• Resend — transactional email delivery
• Vercel — website hosting and infrastructure
• Stripe — payment processing (see their Privacy Policy)

All third-party providers are contractually required to protect your data and may only use it to provide services to us.

5. Data Retention

We retain contact form submissions and inquiry records for up to 3 years unless you request deletion sooner. Invoice and payment records are retained for 7 years as required by applicable tax law. You may request deletion of your personal data at any time by emailing hello@paddock20.com.

6. Cookies

Our website uses cookies to analyze traffic and improve performance. We use analytics tools that may set cookies on your device. You may disable cookies in your browser settings; doing so may affect the functionality of some features. We do not use cookies for advertising or cross-site tracking.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@paddock20.com. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, contact us immediately and we will delete it.

9. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and secure third-party infrastructure. No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take reasonable steps to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests:

• Email: hello@paddock20.com
• Nashville, TN