About Paddock20

Built around the people doing the work.

Paddock20 is a Nashville software and automation studio founded by Gavin Brooks. We help owner-led service businesses improve the systems that keep their operations moving.

Our work starts with a practical question: what does your team have to do by hand because the software does not fit?

See our workBook a Fit Call · $249
Speed·Precision·Accuracy·Performance·Consistency·Heritage·Delivery·Nashville TN·Speed·Precision·Accuracy·Performance·Consistency·Heritage·Delivery·Nashville TN·
Gavin Brooks, founder of Paddock20

The story

Operations came first.

Gavin started selling phones on commission in 2002. Working with business connectivity meant understanding more than the device: the network, the software depending on it and what happened when something stopped working.

Later, owning a delivery fleet put him on the buying side. Each truck relied on a tracker, a camera and the driver’s phone. Those tools had to support people working on the road, where a delay or a missing piece of information could affect the rest of the day.

His work in automotive brought another version of the same problem. People knew what needed to happen, but the available tools did not always match how the operation ran. Lot Assistant grew out of that gap, giving a dealership team a way to track vehicle movements and releases on their phones.

Paddock20 brings those experiences together: understanding the operation, choosing a workable approach and building the missing pieces.

A useful system has to fit the day.

The owner needs a clear view of the business. The office needs current information. The person doing the job needs something they can use without stopping to figure it out.

We look at all three. That means asking how information moves, what happens when a job changes and who takes over when the usual person is away.

Sometimes the answer is a better configuration. Sometimes it is a connection between tools. Sometimes the operation needs its own application. We choose the approach after we understand the work.

Working with us

What you can expect from us.

01

A clear recommendation.

We explain the problem we are solving, why the proposed approach fits and what still needs to be checked. You should understand the decision without learning our technology stack.

02

A scope you can review.

Before implementation begins, you receive the deliverables, price and delivery plan in writing. If the requirements change, we discuss the effect on the project before adding the work.

03

Working versions along the way.

You see the software as it develops. The people who will use it can help identify what needs attention before launch.

04

Ownership and a usable handoff.

Your agreement defines ownership of the custom application, its source code and the access delivered to you. Documentation and any post-launch support your agreement includes are part of the handoff. Hosting, third-party services and ongoing care are explained separately.

The name

Why Paddock20?

The paddock is where the work behind a race happens. Crews prepare the car, study the data and make adjustments before it returns to the track.

That is the spirit behind the name. We work on the systems behind your business, helping you see what is happening and giving your team better ways to keep moving.

The 20 reads as 2.0: the next version of a system the business has outgrown.

The work

Work you can look at.

Our portfolio includes client software, products of our own and a running study that tests an idea in practice. Each has a different purpose, and we label it clearly.

Client work · Ran in productionLot AssistantAn operational application built for a dealership floor.Paddock20 productPaddock MailOur own AI email assistant. It sorts the inbox into a briefing and drafts replies you approve.Ongoing studyThe Model Y studyWhat can we learn when a vehicle’s real-world use is recorded and its costs can be examined?

You can see the projects, read their context and decide what is relevant to your business.

Explore the portfolio

Start with the problem you know best.

You do not need a software specification. Bring the process that takes too long, the handoff that keeps failing or the report somebody rebuilds every week.

We will talk through how it works today and what a sensible next step could look like.

Book a Fit Call · $249

A written scope. No obligation to commission a build.