How it works
What happens when a call is missed.
The call goes unanswered
You are on a job, on another line or away from the phone.
A text goes out
The caller gets a message from your business number, in your wording, that asks what they need and offers a time.
The reply lands in one inbox
Urgent ones are flagged to your phone. A person decides what happens next.
Hi, this is [Business]. Sorry we missed you. What do you need help with? We can come out Thursday morning.
The AC is not cooling. Thursday works.
Who it fits
Businesses whose people are on a job when the phone rings.
- Heating and cooling
- Plumbing
- Electrical
Other service businesses that miss calls while they work can describe their situation and we will say whether it fits.
The written scope
What the written scope covers.
Your scope sets out each of these before the work starts.
What it connects
Your business phone number, the inbox where replies land and any calendar or CRM that should see the lead.
What the text says
Wording written with you, from how you already talk to customers, and approved by you before anything is sent.
Rules for sending
Registration of the sending number with carriers, opt-out replies such as STOP, and which calls the text covers.
What it leaves out
Third-party costs, what happens when the phone or messaging service is down, and anything outside the agreed scope.
Where this stands.
This is a service we scope and build for your phone and inbox. The thread above is a sample we wrote, not a customer’s message.
Questions
Questions people ask first.
Does it replace answering the phone?
No. It covers the calls you cannot take. If you want a voice to answer every call, see our voice agents.
Who writes the text?
We draft it in your voice, and you approve it before it is switched on.
Can a customer stop the texts?
Yes. An opt-out reply such as STOP is part of the scope, and the system honors it.
What does it cost?
The price is set in the written scope after a Fit Call. The $249 counts toward your build when you sign the written scope within 30 days.
Next step